GENERAL INFO

FAQ

Puffy Girls Club is a natural hair empowerment brand for black and brown girls designed to help young girls embrace their natural hair and skin tone. Our mission is to provide a range of products, including Puffy Girls Club umbrellas, t-shirts, keychains, Puffy Hairfirmations notebooks, luggage tags, and more. We also offer a book titled 'My Crown is Me' to inspire and empower young girls on their natural hair journey.
Customer care is at the heart of our brand. We are dedicated to providing exceptional service and ensuring that your experience with us is positive. We encourage you to reach out to us with any queries or feedback, as your satisfaction is our top priority. Additionally, we are committed to safeguarding your privacy and personal information, and we utilize secure payment methods for your peace of mind.

I’m a customer care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed customer care policy is a great way to build trust and reassure your customers that they can buy with confidence.

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.